1. Overview
At Johnson Landzro (www.johnsonlandzro.com), we strive to ensure our customers are satisfied with their purchases. Our refund policy outlines the conditions under which refunds and exchanges are granted. We aim to make the process as hassle-free as possible. Learn More Here (Terms)!
2. Refund Eligibility
To be eligible for a refund, your item must be unused and in the same condition that you received it. It must also be in the original packaging. Several types of goods are exempt from being returned, such as perishable goods (e.g., health products) and downloadable software products.
3. Refund Process
To request a refund, please contact our support team at [[email protected]] within 7 days of your purchase. Once your return is received and inspected, we will send you an email to notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a certain amount of days.
4. Late or Missing Refunds
If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, as it may take some time before your refund is officially posted. Next, contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund, please contact us at [[email protected]].
5. Sale Items
Only regular priced items may be refunded. Sale items cannot be refunded.
6. Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at [[email protected]] and send your item to: [Box NT 129, Accra-Newtown, Ghana].
7. Shipping Returns
To return your product, you should mail your product to: [[email protected]]. You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
8. Non-Refundable Items
Certain items are non-refundable, including:
- Downloadable Software Products
- Health Products
- Gift Cards
9. Cancellation Policy
For products with recurring billing, this refund guarantee is only available for the first 30 days of your membership. You will be rebilled on a monthly basis automatically. If you wish to cancel your subscription, please contact us at [your contact email].
10. Abuse of Refund Policy
We reserve the right to refuse refunds if we determine that our refund policy is being abused. If you purchase and refund our products multiple times within a certain period, we may blacklist you from future purchases of our products and notify you as such beforehand.
Contact Us
If you have any questions or concerns about this Refund & Cancellation Policy, please contact us at [[email protected]]. Read More Here!